Section one: Moving from Competence to Excellence

Aspect: 

Total number of Marks (%) 

A:   Communication and interpersonal skills 

What does competence look like in this area? 

• understanding and applying principles of confidentiality and privacy  

• establishing and maintaining trust with individuals through effective communication  

• using coaching techniques to support individual recovery and development  

• effectively resolving misunderstandings and conflicts  

• communicating effectively with individuals experiencing communication impairments  

• accurately recording and maintaining individual records  

• maintaining professional interactions with individuals and care professionals 

• respecting individuals’ personal histories, autonomy, cultural, and spiritual needs  

• building and maintaining productive working relationships with colleagues  

• using therapeutic communication methods to enhance care for individuals. 

What does excellence look like in this area?  

• exceeding standards for confidentiality and privacy 

• building exceptional confidence using advanced communication techniques 

• expertly using coaching techniques for significant support improvements 

• quickly and effectively resolving conflicts to prevent escalation 

• demonstrating superior interpersonal skills with individuals with communication impairments  

• maintaining highly accurate and detailed care records 

• upholding the highest standards of professional conduct 

• honouring and integrating biographies, cultural, and spiritual needs into care.  

• leading and nurturing effective team relationships 

• using advanced therapeutic techniques for outstanding care outcomes.  

B: Problem solving, innovation and creativity 

What does competence look like in this area  

• understanding of common health and social care situations and distinguishing between symptoms and their underlying causes  

• building trust with individuals to facilitate open discussions of issues and respecting their choices in resolving problems  

• closely and consistently monitoring individuals to identify unspoken issues or concerns they may not be aware of  

• developing and implementing innovative solutions to enhance individual well-being and quality of life  

• continuously updating knowledge of health and social care advancements for optimal support  

• recognising professional limits and engaging colleagues when additional expertise is necessary  
• promptly detecting issues, following established resolution guidelines, and adjusting priorities as required. 

What does excellence look like in this area?  

• anticipating and identifying problems before they escalate  

• building strong trust with individuals to encourage transparent discussions about their needs or any concerns they may have  

• employing advanced observation techniques to identify and address subtle or hidden concerns  

• developing and applying innovative, person-centred approaches that enhance quality of life significantly  

• applying current health and social care developments to deliver optimal support  

• creating and implementing safe, person-centred care practices tailored to individuals’ backgrounds and daily living needs  

• proactively contributing and applying innovative ideas to improve the quality of care for individuals.